Shipping Policy

Shipping Policy - the basics

At MJ Em’Powers Services, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines important details regarding shipping times, costs, and processes for our books, physical products, and merchandise.

Order Processing Time

Orders are processed within 2-5 business days (excluding weekends and holidays).
If we experience high order volume, processing may take longer. In such cases, we will notify you via email.
Custom or pre-order items may have extended processing times, which will be noted in the product description.
Delivery times are estimates and not guaranteed. Shipping delays may occur due to carrier issues, holidays, or customs processing for international orders.
Expedited shipping is available for select products at an additional cost.
Digital products (e-books, courses, and digital downloads) are delivered instantly via email and are not subject to shipping fees.

Shipping Confirmation & Tracking

Once your order ships, you will receive an email confirmation with tracking information.
If you do not receive tracking details within the estimated processing time, please check your spam/junk folder or contact us at mjohnson@mjesvcs.com.

MJ Em’Powers Services is not responsible for:

Incorrect shipping addresses entered at checkout. Please double-check your details before submitting your order.
Lost, stolen, or delayed packages once the order has been handed over to the shipping carrier.
If your package is marked as “Delivered” but you did not receive it, please check with your local post office or neighbors before reaching out. What to do if your package is lost or delayed:
Step 1: Check your tracking number for updates.
Step 2: Contact the shipping carrier for assistance.
Step 3: If the issue persists, email us at mjohnson@mjesvcs.com for further support.

Returns Due to Shipping Issues

If an order is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange re-shipping at your expense.

If you receive a damaged or defective item, please email us within 5 days of delivery with a photo of the product and packaging.